Frequently asked questions.
Everything you need to know about working with Matrix Media. Can't find your answer? We're a quick message away.
Photos are delivered within 24 hours, and cinematic video within 72 hours. 3D tours and luxury packages typically deliver within 72 hours. Need it faster? Add Express Delivery for next-day turnaround on any package.
All edited photos, your cinematic video, and floor plans are delivered via a private online gallery with MLS-ready downloads. You'll get a shareable link plus direct file access.
Yes — we produce Matterport-grade immersive 3D tours with dollhouse and floor plan views. Because every property is different in size and layout, 3D tours are custom-quoted based on square footage and number of scan points.
Drone and aerial work is custom-quoted based on location, flight complexity, and whether you need photos, video, or both. All of our pilots are FAA Part 107 certified and insured. Add a short drone reel to any photo package for a flat $150.
Absolutely — that's what our Signature and Luxury packages are built for. Bundling saves you money and guarantees a consistent look across all your media. You can also stack any à la carte services and add-ons.
We're based in Boone and primarily serve Watauga County and the High Country of North Carolina. With advance arrangement we can travel anywhere in North Carolina — reach out and we'll coordinate coverage for your property.
We monitor forecasts and will proactively reach out to reschedule exterior and drone work if conditions aren't safe or visually ideal. Interior shoots proceed as scheduled, and we'll return for exteriors at no extra charge.
Yes — twilight sessions are one of our most popular add-ons. That golden-hour exterior glow makes listings feel warm and inviting. Add it to any package for $125, and it's included in our Luxury package.
Everything is delivered through a private online gallery with one-click downloads sized for MLS, social media, and your website. 3D tours come with a shareable link and embed code. You own full usage rights to all delivered media.
No payment is required to book. We'll confirm your shoot, complete the work, and send an invoice after delivery. We accept all major credit cards and ACH. Net-15 terms are available for established brokerage accounts.
Definitely. We can apply your brokerage logo, color palette, and intro/outro to videos, and brand floor plans and galleries. Let us know your brand guidelines when booking and we'll match them.
Yes. Agents and brokerages with regular monthly volume qualify for discounted retainer pricing. Reach out and we'll build a custom plan that scales with your pipeline.
Still have questions?
Reach out and we'll get back to you within one business day.